TERMS AND CONDITIONS FOR OnSinch INTERNET APP
effective as of 1st March 2024

ARTICLE 1: Definition of Terms

  1. For the purpose of these Terms and Conditions (hereinafter referred to as “TC”) the below mentioned terms shall bear the following meanings:
    1. Owner – business corporation OnSinch, s.r.o., Reg.no.: 242 74 330, with its registered seat at Příběnická 939/20, 130 00 Praha 3 – Žižkov, registered in the commercial register kept at the Municipal Court in Prague, section C, insert 199887;
    2. Partner – the person who concludes the Agreement with the Owner;
    3. Agreement – Agreement on use of OnSinch internet app concluded in accordance with section 1764 paragraph 2 of act no. 89/2012 Coll., The Civil Code, establishing a binding legal relationship between the Owner and the Partner, on the basis of which the Owner grants the Partner admin access to the App and undertakes to allow him to use it in accordance with the conditions specified in the Agreement;
    4. Contracting Parties or just Parties – Owner and Partner;
    5. App – OnSinch internet application – online global platform for managing personnel, orders, events and related business processes equipped with a wide range of integrated features and designed mainly for use in the area of temporary employment and human resources management, the owner of which and the person possessing the intellectual property rights to is the Owner;
    6. Civil Code – Act. No. 89/2012 Coll, The Civil Code, as amended.

ARTICLE 2: INTRODUCTORY PROVISIONS

  1. These Terms and Conditions issued by the Owner in accordance with section 1751 paragraph 1 of the Civil Code govern the rights and obligations between the Contracting Parties within the framework of the contractual relationship established by the Agreement.
  2. These Terms and Conditions are binding on the Contracting Parties and the provisions contained in them are an integral part of the Agreement. From the moment of conclusion of the Agreement, the mutual rights and obligations of the Contracting Parties are governed by the Agreement and these TC. Provisions of these TC shall apply unless the Agreement or other written agreement between the Parties provides otherwise. Deviating written agreements of the Contracting Parties shall take precedence over the provisions of these Terms and Conditions.
  3. The Contracting Parties hereby expressly stipulate that if the Partner refers or has already referred in accordance with section 1751 paragraph 2 of the Civil Code, to his terms and conditions, which even partially contradict the Agreement, these TC or other agreements of the Parties, such reference by the Partner is due to such a contradiction invalid and the Partner withdraws it at the time of conclusion of the Agreement. The Partner's terms and conditions do not apply as a whole.

ARTICLE 3: GOVERNING LAW

  1. Contractual relationship between the Parties is governed by the legal order of the Czech Republic, in particular by the relevant provisions of the Civil Code. Any disputes arising in connection with the Agreement or obligations arising from it, the Contracting Parties undertake to resolve first by amicable means. Shall such settlement not be possible to reach, all disputes arising from the Agreement or arising in connection with it shall be entertained and decided by the general courts of the Czech Republic.
  2. In accordance with section 89a of Act No. 99/1963 Coll., Code of Civil Procedure, as amended, the District Court for Prague 4 shall have jurisdiction to decide disputes between the Contracting Parties. In the event that, according to procedural regulations, the regional court shall have jurisdiction to decide the dispute between the Parties, the Parties have agreed that the Municipal Court in Prague is the competent authority to decide such dispute.

ARTICLE 4: Troubleshooting

  1. The Owner is responsible for the proper functioning of the App and its availability in accordance with the purpose of the Agreement.
  2. The Owner is not responsible for the interruption or limitation of the functionality or availability of the App, if such interruption or limitation is caused by an external unforeseeable event that occurred independently of the will or fault of the Owner and which could not have been prevented even with the exercise of reasonable care, such as natural disaster, war, epidemic or pandemic situation, outages in the supply of electricity or electronic communications networks or a cyberattack during which the security of the App has been breached, without the Owner neglecting the duty of due care in order to prevent it (hereinafter referred to as "Force Majeure Event"). The Owner is obliged to notify the Partner of the occurrence of a Force Majeure Event without undue delay and to inform him of the expected duration, circumstances and consequences of the event.
  3. The Owner is obliged to take appropriate measures in order to resolve problems with the functionality of the App, which are categorized as follows:
    1. Minor flaw = insignificant limitation of the functionality of partial components of the App (e.g. incorrect display of elements or data) without impacts on the functionality of the App as a whole;
    2. Limitation of functionality = significant limitation of data processing speed in the App not caused by defects in the Partner's connection or other significant limitation of processes in the App without impact on the functionality and availability of the App for the Partner;
    3. Outage = unavailability of the App causing the absolute impossibility of its use by the Partner.
  4. Depending on the severity of the problem with the functionality of the App, the Owner will take effective measures in accordance with the relevant level of support services that was agreed between him and the Partner in the Agreement and which is further defined in Article 6 of these TC.
  5. If the Owner, due to a Force Majeure Event or due to an outage of third party services that are necessary for operation of the App, for example (but not limited to) due to non-functionality of third-party services (e.g. change of internet banking API, non-functionality of internet banking, non-functionality on the part of the provider of cloud and server services), is not able to take measures to resolve problems with the functionality of the App within the agreed deadline, he shall inform the Partner thereof without undue delay and inform him of the expected date of resolution.

ARTICLE 5: App Packages and technical specification thereof, onboarding

  1. The Owner offers the App for use by individual partners in differentiated packages based on the scope and level of functionalities, modules, accesses, services or benefits associated with them. Packages are specified in paragraph 2 of this article. The Owner undertakes to allow the Partner to use the App to the extent (package) which is explicitly agreed upon in the text of the Agreement.
  2. Specifications of the App Packages and services associated with them:
Specifications of the App Packages and services associated with them: Starter Essential Grow
AMOUNT OF MONTHLY WORK HOURS 1.000 5.000 10.000
CLIENT DATABASE SIZE 50 500 1.000
ACTIVE WORKERS DATABASE SIZE 50 500 1.000
NUMBER OF ADMIN ACCOUNTS 1 3 10
NUMBER OF LANGUAGE VERSIONS 1 2 all available
SERVICE LEVEL SLA1 SLA2 SLA3
ONE-TIME ONBOARDING FEE €380 €935 €1,800
ENTRY-TRAINING DURATION (IN HOURS) 4 8 12
INITIAL IMPORT OF THE WORKERS DATABASE INCLUDED IN PRICE no yes yes
INITIAL IMPORT OF THE CLIENT DATABASE INCLUDED IN PRICE no no yes
Specifications of the App Packages and services associated with them: Grassroots Foundation Momentum
VOLUNTEERS DATABASE SIZE 500 1.000 2.500
NUMBER OF ADMIN ACCOUNTS 1 3 10
NUMBER OF LANGUAGE VERSIONS 1 2 all available
SERVICE LEVEL SLA1 SLA1 SLA1
ONE-TIME ONBOARDING FEE €133 €280 €450
ENTRY-TRAINING DURATION (IN HOURS) 3 5 7
INITIAL IMPORT OF THE WORKERS DATABASE INCLUDED IN PRICE no no no
INITIAL IMPORT OF THE CLIENT DATABASE INCLUDED IN PRICE no no no

3. Onboarding is the initial phase of the cooperation of the Contracting Parties, during which the Owner sets up the App to suit the Partner's needs, trains the Partner to navigate the App and introduces him to the App’s functionalities and tests the operation of the App during the Partner's activities. Onboarding does not include the import of the Partner's data or databases into the App by the Owner unless the Parties agree otherwise. In such a case, the Owner is entitled to the payment for data import in the amount agreed in the Agreement.
4. The price of 1 hour of entry-training, onboarding services or other additional support (over limits set out in this Article) is €110 excluding VAT.
5. The price of the initial worker or client database import provided in data readable format, based on our template is €315 each, excluding VAT.

ČLÁNEK 6: Support and maintenance service levels, support services of the Owner, App upgrades

  1. In order to fulfill the subject-matter of the Agreement, the Owner shall ensure:
    1. setup and operation of a virtual server enabling use of the OnSinch App;
    2. setup of sufficient data space for storage of the Partner's data on the data storage connected to the OnSinch App, with the features and capacity necessary for the proper use of the OnSinch App by the Partner;
    3. monitoring of the functionality and availability of the Application in 24/7 mode;
    4. daily backup of the OnSinch App database and data stored by the Partner;
    5. 99.9% accessibility of OnSinch App.
  2. Based on the Agreement the Owner undertakes to provide the Partner with support services, the purpose of which is mainly to ensure the proper functioning of the App, updates of its functions and components, and to provide the Partner with support and maintenance services during the operation of the App, within the scope of one of the following levels of support services, which the Contracting Parties agreed upon in the Agreement (hereinafter also referred to as "Support services"):
  SLA 1 SLA 2 SLA 3
App Monitoring 24/7 yes yes yes
Daily backup yes yes yes
Accessibility 99,9% 99,9% 99,9%
Support means      
Knowledge base access yes yes yes
E-mail support yes yes yes
In-built chat (currently in development) no yes
(Mon-Fri 9:00-17:00 CET)		 yes
(Mon-Fri 9:00-17:00 CET)
Telephone and video support no yes
(Mon-Fri 9:00-17:00 CET)		 yes
(Mon-Fri 9:00-17:00 CET)
Dedicated support manager no no yes
Priority levels and reaction times      
Priority 1 - 🔴 Critical
(reaction time / repair time)		 24h / 48h 12h / 24h 8h / 12h
Priority 2 - 🟡 Important
(reaction time / repair time)		 2 working days / 14 working days 2 working days / 7 working days 2 working days / 3 working days
Priority 3 - 🔵 Low
(reaction time)		 5 working days 3 working days 2 working days
Priority levels Description
🔴 Critical (Priority 1) Critical system failure or major security breach:
  • System is not accessible from the internet
  • The customer’s business may be seriously affected
  • Some basic functions do not work properly or are unavailable
🟡 Important (Priority 2) System is functional but suffers from errors or reduced performance
  • Performance is slower and requests take longer than usual to process
  • Significant errors in the App which make it impossible to complete system tasks or require a complex solution
🔵 Low (Priority 3) System is functional but minor problems occur which do not affect Partner’s business or there is a risk of potential future occurrence of problems
  • Basic functions are functional, but bugs occur which require minor manual correction
  • Wrong labeling or wording in the system
  • Minor bugs in UI/UX navigation
  • Data handling requests
  • Suggestions for quality improvement
  • Suggestions for new features
  • Other questions and requests


3. The Owner is entitled to temporarily and for a short period interrupt the operation of the App in order to carry out maintenance of the App, whereby the Owner undertakes to take these measures preferably between 01:00 and 06:00 CET. The Owner is not obliged to notify the Partner of an interruption in the operation of the App for an expected duration of up to 10 minutes. If the Owner plans to interrupt the operation of the App or interrupt its operation for a longer period, the Owner shall inform the Partner of such event at least 5 days in advance. Interruption of the App in accordance with this paragraph is not considered a breach of the Owner's obligations.
4. In the course of development of the App, the Owner creates and implements updates and upgrades to the App. The Owner reserves the right to decide whether the newly implemented upgrade will be made available to the Partner with regard to the App Paackage which is provided to the Partner in accordance with the Agreement, taking into account that certain upgrades may only be made available for specific levels of the Owner's services.
5. In the event of a violation of the SLA terms by the Owner, the Partner has the right to a 10% discount from the invoiced price for the following month for each individual day of the duration of such violation, up to the amount of 100 %.

ARTICLE 7: Rights to App and License Terms

  1. The Partner acknowledges that the App is an author’s work and as such is protected by copyright, or contains components protected by copyright and industrial property rights. Economic rights of copyright to the App according to Act No. 121/2000 Coll., Copyright Act, as amended, as well as according to international agreements on copyright, to which the Czech Republic is a contracting party, belong to the Owner, who is authorized to exercise them, including the granting of licenses.
  2. The Partner further acknowledges that the App including its material components and economic rights protected by copyright law or intellectual property legislation remains the property of the Owner for the entire period of validity of the Agreement and does not pass to the Partner.
  3. No provisions of the Agreement or these TC
    1. grant the Partner any rights in connection with the Owner's trademarks and vice versa, i.e. this Agreement does not grant the Owner any rights in connection with the Partner's trademarks; however, both the Partner and the Owner are entitled to appropriately use the name or signs of the other Party in accordance with article 15 of these TC for the purposes of presenting their services or marketing;
    2. grant the Partner a license or other right to the source codes of the App or any of its parts in any form;
    3. grant the Partner a license or other right to the graphical user interface (GUI) of the Application or its individual elements protected as objects of intellectual property rights;
    4. grant the Partner the right to independently operate the App without the cooperation of the Owner or in any other way than on the Owner's servers, his other infrastructure or the infrastructure of the Owner's contractual partners.
  4. The Owner declares that the App is not encumbered by any legal defects, especially (but not limited to) the rights of third parties, and that the Owner is entitled to grant licenses to the Partner to the extent resulting from this Agreement. However, the Partner acknowledges that third-party products or works may be part of the App. The Owner is responsible for obtaining from all third parties who participated in the development of the App the rights to use the results of their creative work at least to the extent specified in this article.
  5. By concluding the Agreement, the Owner grants the Partner a personal, non-transferable and non-exclusive license to use the App for the purposes of carrying the Partner's business. The license under this paragraph is limited in time to the period for which the Agreement is concluded. The license to the extent specified in this paragraph also applies to any updates or upgrades of the App or its parts provided to the Partner based on mutual agreement between the Contracting Parties.
  6. By providing Support services by the Owner, the Partner acquires a personal, non-transferable and non-exclusive license to use components of Support services protected by intellectual property rights. The license under this paragraph is limited in time to the period for which the Agreement is concluded. For the avoidance of doubt, the Contracting Parties expressly agree that the provision of Support services is limited by the duration of the license to use the App.
  7. Of the agreed remuneration of the Owner, 90 % of the amount of the remuneration represents the price for the license to use the App and 10 % of the amount of the remuneration represents the price for the provided Support services and the license to use the components thereof protected by intellectual property rights.
  8. Licenses granted pursuant to this article are territorially limited and are granted for the territory of the state in which the Partner has its registered office. However, the territorial limitation of the license pursuant to this paragraph does not exclude the right and possibility of the Partner to use the App in accordance with the Agreement for the purpose of providing its services and completing orders on the territory of other countries in which the Partner provides his services.
  9. Based on the license granted by the Agreement, the Partner is entitled to use the App and components of the Support services protected by intellectual property rights only for the purposes of fulfilling the subject of his business activity as registered with respective public authorities.
  10. The Partner is not entitled to assign the license granted pursuant to this article to a third party without the prior written consent of the Owner, nor is he entitled to sublicense the App to a third party. However, the Partner may enable the use of the App through user (non-administrative) accounts to his employees, members of his corporate bodies, cooperating suppliers, as well as entities that form a business group (concern) with the Partner. The establishment of user accounts for the App according to this paragraph does not conflict with the license conditions according to the Agreement and these TC.
  11. The Partner is not authorized to allow an unauthorized third party access to the administrator account for the App, with the exception of authorized employees or service technicians of the Partner.
  12. In the event of termination of the Agreement, either by the expiration of time, notice, or in another manner provided for by law, the licenses granted in accordance with the Agreement and these TC shall expire.
  13. By automatically extending the duration of the Agreement, the duration of the licenses granted to the Partner in accordance with the Agreement and these TC is automatically extended, maximum for the duration of the Agreement.
  14. The Owner expressly declares that he will process all data provided to him by the Partner (including data entered into the App by the Partner or by persons to whom the Partner has allowed the use of the App) only for the purpose of fulfilling obligations under the Agreement. The Owner further declares that he will not use in any way, especially, but not limited to, for commercial purposes or misuse the data that will be transferred to him by the Partner, whether in printed or electronic form, through the App or mutual communication of the Contracting Parties, for purposes other than those agreed in connection with the subject matter of the Agreement.

ARTICLE 8: App administration and liability of the Contracting Parties

  1. The Owner will create admin access to the App for the Partner within 3 working days from the conclusion of the Agreement and, within the same period, will send him the relevant functional access data by electronic mail to the email address specified in the Agreement. The Partner is obliged to check their functionality as well as the functionality of the App, without undue delay upon the delivery of the access data. The Partner is obliged to immediately notify the Owner of any problems with their detailed specification by email to the address specified in the Agreement. In such a case, the Owner shall ensure remedy as soon as possible.
  2. The Owner undertakes to provide Support services under this Agreement with due professional care that can be expected from a qualified person with experience in the field of information technology.
  3. The Owner shall ensure that the App works under the expected load with a response enabling its normal use.
  4. The Owner declares that the App complies with the security standards, the use of which is customary for similar online applications and that its technical level corresponds to current knowledge in the field of information technology security.
  5. The Owner is not responsible for the nature or content of data entered into the App by the Partner, its employees, potential employees, contractual partners, clients or other persons to whom the Partner is authorized to establish access to the App. Furthermore, the Owner is not responsible for the legality of the collection of such data or data by the persons mentioned in the previous sentence and insertion thereof into the App.
  6. The Partner is obliged to store only data or information in the App that do not violate the rights of other persons or are not contrary to the legal requirements. Provided that the data is stored in the App by a person other than the Partner, the Partner shall ensure that all legal prerequisites are met for the fulfillment of the requirement to collect and process the data in question (for example the fulfillment of information obligations, limitation of the scope of collected data, etc.).
  7. The Partner is responsible for the adjustments and settings that he makes in the App through his administrator access (for example selecting form fields for data collection, setting requirements for mandatory data entry, default ticking of checkboxes, etc.). The Owner is not authorized to make any interventions in the settings made by the Partner without the consent of the Partner, unless this is justified by an interest in ensuring proper functioning of the Application or an interest in minimizing the risks arising from possible illegal conduct.
  8. The Partner is responsible for managing the accesses and user accounts of the persons to whom he grants access to the App in accordance with this Agreement (setting up accounts, making them available, temporarily blocking, canceling, handling problems with access, etc.). As part of such administration, the Partner will provide his contact information for the persons mentioned in the previous sentence, which they may use in order to contact him in connection with the management of their accounts by the Partner. The Owner declares that he will provide the Partner with sufficient tools within the administrator access to manage user accounts.

ARTICLE 9: Billing and payment terms

  1. Shall the Owner’s remuneration be agreed in the Agreement in the form of
    1. a flat monthly fee, the remuneration will be paid by the Partner monthly, based on invoices - tax documents issued by the Owner no later than on the 14th day of the calendar month that is the subject of the invoice;
    2. percentage of the total amount that the Partner bills his customers (business partners) in the relevant month for the hours worked by his employees which are recorded in the App ("pay as you go" model), the remuneration will be paid by the Partner on a monthly basis, based on invoices – tax documents issued by the Owner no later than on the 14th day after the end of the calendar month that is the subject of the invoice.
  2. Other payments to which the Owner is entitled under the Agreement or these TC (e.g. payment for exceeding the capacity of the App stipulated in the Agreement, payment for services provided beyond the agreed level of support services or payment for other performance pursuant to any individual orders of the Partner) will be made by the Partner on the basis of invoices - tax documents issued by the Owner no later than on the 14th day after the end of the relevant calendar month, or on the basis of invoices issued for the following calendar month.
  3. Invoices – tax documents according to the Agreement will be issued by the Owner to the Partner in electronic form and will be sent by e-mail to the address specified in the Agreement.
  4. Unless otherwise stipulated in the Agreement, the due date of invoices - tax documents is at least fourteen days, while the maturity date stated on the relevant invoice - tax document is decisive in each individual case. Invoice - tax document is considered to have been paid properly and on time, provided that the amount charged is credited to the Owner's account indicated on the relevant invoice no later than on the due date.
  5. In the event that the invoice - tax document does not contain the correct data or is incomplete, or contains incorrect price data, the Partner is entitled to return the invoice to the Owner prior to its due date, indicating the detected defects or deficiencies. The Owner is obliged to correct such invoice or issue a new invoice, in which case the period for payment starts from the date of delivery of the corrected or newly issued invoice to the Partner.
  6. In the event that the Partner is in default with the payment of any payment according to this article, the Owner is entitled to payment of legal interest for the default with payment in the amount determined by law on the day the default occurred.

ARTICLE 10: Clause on annual increase of Owner’s remuneration

  1. The Owner is entitled, in particular to cover inflation, to unilaterally increase the remuneration agreed in the Agreement once a year with effect from the anniversary of the conclusion of the Agreement for the following period of the Agreement, by a maximum of 5 % of the existing remuneration excluding VAT.
  2. The Owner shall notify the Partner of the increase in the amount of remuneration according to the previous paragraph in writing by e-mail no later than 3 months before the relevant anniversary of the conclusion of the Agreement, otherwise this right of the Owner shall expire.

ARTICLE 11: Liability for defects

  1. The Owner is responsible for defects in the Support services that he provides to the Partner based on the Agreement. The Partner is obliged to notify the Owner of any defects in the Support services without undue delay after they have been discovered to the service email specified in the Agreement and to provide a sufficient specification of such defects. Based on the Partner's notification, the Owner shall ensure that the notified defects are rectified within a reasonable period given the nature of the notified defects.
  2. The Owner is liable to the Partner that the App is in accordance with the conditions set by legal regulations. The Owner is also responsible that the App is usable for the purposes arising from the Agreement. In the event of changes to legal regulations that will affect the requirements placed on the App, the Owner will bring the App into compliance with the relevant requirements by the time the relevant changes to the legislation take effect, and if this is not possible, within a reasonable time after they come into effect, while informing the Partner upon his request about the expected date of implementation.
  3. The Owner is liable for damage or other harm suffered by the Partner as a result of defects in the App, its unavailability or non-functionality up to a maximum of three times the monthly remuneration without VAT agreed in the Agreement. If the remuneration in the Agreement is agreed as a percentage of the amount billed monthly by the Partner to his customers (pay as you go model), the Owner is liable for damage or other harm suffered by the Partner up to a maximum of three times the average monthly remuneration of the Owner during the validity of the Agreement.
  4. The Owner is not responsible for defects caused by the following circumstances:
    1. operation of the App by the Partner or third parties, which is contrary to the recommendations of the Owner or this Agreement;
    2. using of the App which is in conflict with legal regulations or recommendations of the Owner, or which pursues a purpose prohibited by the legal order of the Czech Republic.

ARTICLE 12: Contractual penalties

  1. In the event of occurrence of an event according to article 4 paragraph 3 letter c) of these TC longer than 1 day, the Partner has the right to a contractual penalty in the amount of 1/30 (in words: one-thirtieth) of the amount of remuneration for the relevant calendar month agreed in the Agreement. In the case of exercising the right to payment of a contractual penalty according to this paragraph, the amount of the Owner's remuneration for the relevant month will be reduced on the invoice by the amount claimed by the Partner.
  2. Exercising the right to payment of a contractual penalty does not affect the right to compensation for damages or the right to withdraw from the Agreement under the conditions agreed in the Agreement or these Terms and Conditions.
  3. Contracting Party in breach of their obligations is obliged to pay the contractual penalty within five (5) calendar days from the date of delivery of the notice of payment of the contractual penalty. In case of doubt, the notice is considered to be delivered on the third day after its dispatch.

ARTICLE 13: Termination of the Agreement

  1. The Agreement may be terminated by agreement of the Contracting parties or by withdrawal from the Agreement for the reasons set out in the Agreement, these TC or the Civil Code.
  2. The Owner is entitled to withdraw from the Agreement in the following cases:
    1. in the event of a default by the Partner with the payment of any monetary payment due under the Agreement for more than thirty (30) days, if the amount owed is not paid even within an additional period of ten (10) days from the delivery of the Owner's written request;
    2. in the case of use of the App by the Partner or persons to whom the Partner has established access to it, during which or as a result of which there is a reasonable suspicion that the use has resulted or may result in the commission of a criminal offense or offense according to the binding legal regulations of the Czech Republic;
    3. in the event of another substantial violation of the Partner's obligations, which is not remedied even within ten (10) days from the delivery of the Owner's written request;
    4. in the case when it is decided that the Partner enters liquidation (winding-up of the company);
    5. in the event that insolvency proceedings are initiated against the Partner based on the Partner’s insolvency petition;
    6. in the case when a final decision is made on the bankruptcy of the Partner in insolvency proceedings initiated by the insolvency petition of one of the Partner's creditors.
  3. The Partner is entitled to withdraw from the Agreement in the following cases:
    1. in case of long-term (more than five days) unavailability or non-functionality of the App, which is not remedied even within ten (10) days from the delivery of the written request of the Partner;
    2. in the case when it is decided that the Owner enters into liquidation (winding-up of the company);
    3. in the event that insolvency proceedings are initiated against the Owner based on the Owner’s insolvency petition;
    4. in the event that a final decision is made on the bankruptcy of the Owner in insolvency proceedings initiated by the insolvency petition of one of the Owner's creditors.
  4. Notice of withdrawal from the Agreement must be made in writing and verifiably delivered to the other Contracting Party. Withdrawal must include a reference to the provisions of the Agreement, these TC or legal provisions that establish the right to withdraw from the Agreement. Withdrawal is effective at the moment of its delivery to the other Contracting Party.
  5. The written form is preserved even if the withdrawal is sent to the other Contracting Party by e-mail.
  6. The rights and obligations of the Contracting Parties arising before the valid withdrawal from the Agreement are not affected by the withdrawal. As a precaution to avoid doubts, the Contracting Parties further expressly agree that withdrawal from the Agreement does not affect the obligation to protect confidential information according to article 14 of these TC.

ARTICLE 14: Confidentiality

  1. Each of the Contracting Parties undertakes to keep confidential the documents, data and other information and documentation provided by the other Contracting Party, which they have learned in connection with the Agreement and its performance, even if such information do not constitute a trade secret (hereinafter referred to as "Confidential Information"). The Contracting Parties are obliged to bind persons, in particular members of their corporate bodies, who become familiar with such information, to protect Confidential Information, at least to the extent stipulated in the Agreement and these TC.
  2. The Contracting Parties undertake not to use any Confidential Information, whether in oral, written, electronic, or any other form, obtained during all negotiations with the other Contracting Party or during the performance of the Agreement contrary to the purpose for which it was provided , nor will they reveal or allow access to such information in any other way to unauthorized third parties.
  3. The obligation to maintain confidentiality applies to all facts, with the exception of publicly accessible information, that the Contracting Parties learn about in connection with the Agreement, both before its conclusion, during its performance and even after its termination.
  4. The obligation of confidentiality pursuant to this article does not apply or ceases to apply to facts that are publicly known at the time of their provision or become publicly known after their provision other than by breach of the Agreement, these TC or a legal provisions. Notwithstanding the foregoing, confidentiality shall not apply to any information that:
    1. are or subsequently become public knowledge through no fault of the relevant Contracting Party; or
    2. were already in the possession of the respective Contracting Party at the time of first contact with the other Contracting Party; or
    3. become available to the relevant Contracting Party through a third party in accordance with the law, without breaching the obligation of confidentiality; or
    4. it is necessary to provide to another person, office or institution, if such provision is required by law or other binding legal regulation or court decision.
  5. The Owner acknowledges that, taking into account the purpose and nature of the App, the Partner will enter specific data into the App about his suppliers, business partners, employees and completed projects, including personal data and price specifications. Information entered into the App by the Partner during the performance of this Agreement including any documentation is the subject of his trade secret. For the avoidance of doubt, the Contracting Parties state that any information entered by the Partner into the App will be considered Confidential Information, as well as any information that the Partner designates as confidential by e-mail or in writing, as well as the following information of the Partner entered into the Application:
    1. any information about the Partner's company, including accounting and economic information;
    2. any information about the Partner's suppliers or subcontractors;
    3. any information about the Partner's clients and business partners;
    4. any information about the Partner's products, services or social events or other events organized by the Partner or in which the Partner participates as a supplier;
    5. any other information of the Partner or about the Partner that the App will contain.
  6. The Owner is entitled to use Confidential Information for the purposes of fulfilling his obligations under the Agreement, in particular for the purpose of providing consultations and user support to the Partner, for the purpose of invoicing and verification of data necessary for the invoicing, for the purpose of revising the amount of the remuneration or for the purpose of correcting defects in the App notified by the Partner.
  7. The partner undertakes not to approach with an offer of cooperation another competing company that would be able to develop a product similar to the App and not to disclose the access data of the main administrator to any unauthorized third party.
  8. No provision of the Agreement shall be considered or interpreted as granting or relinquishing any licenses or rights to information that the Owner has provided to the Partner, unless otherwise agreed in writing or unless this clearly results from the text of the Agreement.

ARTICLE 15: Marketing

  1. Upon signing the Agreement, the Contracting Parties are entitled to publish to the necessary extent information about mutual cooperation through social networks, websites (in the case of the Owner on the onsinch.com website) and other communication channels, as well as to cooperate in any marketing activities, subject namely to the following conditions:
    1. Branding and publicity:
      1. Both Parties grant the other Party a non-exclusive license to use their trade names, marks and logos, limited for the purposes of marketing communications related to the Parties' business cooperation.
      2. The specific conditions of use of the respective names, designations and logos relating in particular to their sizes, positions and colors will be communicated to the other Party in particular through brand manuals, so that their integrity is not adversely affected by their use;
      3. Any use of the names, marks or logos of the other Party beyond the scope of the purpose defined in these TC requires a prior written approval of the other Party.
    2. Joint marketing activities:
      1. Both Parties agree to mutual cooperation on joint marketing activities such as case studies or mutual sharing of content on social networks in order to support and develop the brand of the other Contracting Party in good faith.
    3. Marketing materials and rights thereto:
      1. The rights to marketing materials created by the joint cooperation of both Parties, such as graphics, videos or written content, shall belong to both Parties to the same extent. The Parties grant each other a non-exclusive and non-transferable license to use jointly created materials exclusively for marketing purposes related to the Parties' mutual cooperation.
  2. The Contracting Parties agree to contact each other through marketing departments for the purpose of references, reviews or the preparation of other marketing materials and related communication.

ARTICLE 16: Personal data protection

  1. The Owner acknowledges that the data entered by the Partner in the App may contain personal data. The Partner, as a data controller, is responsible for the legality of the collection of such personal data, which he provides to the Owner for processing in connection with the Agreement. The Partner declares that he is authorized to entrust the Owner with the processing of personal data to the extent set forth in the Agreement.
  2. The Contracting Parties undertake to fulfill the obligations and observe the restrictions set by the legal regulations relating to the protection of personal data.
  3. The scope and operations of personal data processing according to this Agreement differ depending on the type of individual services provided by the Owner to the Partner, namely:
    1. data storage service in the App; and
    2. provision of Support services in accordance with the Agreement, which require access to the Partner's data.
  4. The subject-matter of personal data processing according to paragraph 3 letter a) of this article is the storage of the Partner's data in the App to the extent determined by the Partner, based on his commands entered into the App and his interaction with the user interface of the App and their backup. The purpose of the processing is the fulfillment of the Owner's obligations under the Agreement and enabling the proper use of the App for the needs of the Partner's activities.
  5. The subject-matter of personal data processing according to paragraph 2 letter b) of this article is the viewing of personal data and/or their disclosure by transmission, which occurs in connection with the provision of Support services at the instruction or request of the Partner in accordance with the relevant SLA level according to the Agreement and these TC. The purpose of the processing is to analyze the Partner's request, find a suitable solution and implement it.
  6. The contracting parties acknowledge that the Owner will have access to the following categories of personal data in connection with the provision of services under the Agreement, which he will process for a limited time based on the instructions of the Partner:
    1. personal identification data, address and contact data of data subjects;
    2. descriptive personal data (especially data on employment, education, academic titles and others);
    3. selected data of a financial nature (personnel and salary data, accounting documents containing personal data);
    4. personal data related to the implementation of work tasks and completing orders.
  7. Data subjects whose personal data will be processed by the Owner are the Partner's employees and third parties whose data are contained in the Partner's databases entered into the App, e.g. the Partner's customers, business partners or suppliers.
  8. The Owner is entitled to involve another processor in the processing of personal data even without the prior written consent of the Partner. In such a case, the Owner is obliged to ensure that any other processor complies with the processing conditions to the same extent as stipulated in these TC, especially if it concerns the implementation of technical and organizational data protection measures.
  9. The Owner is authorized to process personal data only on the basis of the instructions of the Partner, who is the controller of personal data. Instructions are given by the Partner through interaction with the user environment of the App and further through communication with the Owner regarding the Support services, as stipulated in these TC.
  10. The duration of the processing is agreed for a fixed period, until the end of the provision of a specific service associated with the processing of personal data according to the Agreement and these TC, or until the Partner's request is processed and the functionality of the implemented solution is verified.
  11. The Owner is obliged to take such measures as to prevent unauthorized or accidental access to personal data, their change, destruction or loss, unauthorized transfers, their other unauthorized processing, or other misuse of personal data.
  12. The Owner declares and guarantees to the Partner that he has sufficient technical and organizational measures in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (hereinafter referred to as "GDPR") on the security and protection of personal data processed under the Agreement.
  13. The Owner is obliged to prove to the Partner, upon request, that he complies with all obligations stipulated by the Agreement and the GDPR when processing personal data, and to allow him to check compliance with his obligations according to this article of the Terms and Conditions.
  14. In the event of termination of the Agreement, the Owner is obliged to provide the Partner with all personal data that was processed during the performance of the Agreement, or to delete or otherwise dispose of it upon the written instruction of the Partner.
  15. The contracting parties have agreed that the Partner, as a data controller, is obliged to ensure that the data subjects realize all the rights they can exercise against him, especially under the GDPR. In the event that the data subject addresses his request to the Owner, the Owner is obliged to forward the data subject's request to the Partner without undue delay and to inform the data subject of the transfer of the request to the Partner as a controller.
  16. The Contracting Parties undertake that, if necessary, they will provide each other with all cooperation in ensuring the fulfillment of their obligations, in particular according to Articles 32 to 36 of the GDPR.

ARTICLE 17: Miscellaneous

  1. None of the Contracting Parties is entitled to unilaterally assign rights or transfer obligations arising from the Agreement to a third party without the prior written consent of the other Contracting Party, or unilaterally set off (in Czech: započíst) claims arising on the basis of the Agreement against any claims of the other Contracting Party.
  2. The Owner is entitled to unilaterally change these Terms and Conditions, whereby at the time of notification, the modified Terms and Conditions automatically become part of the Agreement on the date of delivery of the notification to the Partner. Changes to the TC will be notified to the Partner by e-mail or notification in the App. If the Partner does not agree with the change of these TC, he has the right to terminate the Agreement within 14 days with a two-month notice period, by written notice delivered to the Owner. The notice period begins on the day following delivery of the notice to the Owner.
  3. In the event that some provision of these TC is or becomes invalid, ineffective or unenforceable, the validity, effectiveness and enforceability of these TC as a whole shall not be affected. In this case, both Contracting Parties undertake without reservation that the invalid provision of the General Terms and Conditions will be amended to the extent necessary to eliminate the invalidity, ineffectiveness or unenforceability, or will be deleted and replaced by a new provision, which in its content, meaning and purpose will be as close as possible to the replaced provision.

ARTICLE 18: Effective date

  1. These TC become effective on 1st March 2024

OnSinch, s.r.o.