Transitioning from Liveforce to OnSinch: Real User Experiences

Where teams ran into limits with Liveforce

Teams appreciated Liveforce’s clean interface and solid core for event scheduling. But as their needs evolved, a few missing features became harder to work around:

Missing Roles and Permissions

• No dedicated Lead Worker role to handle shift oversight and attendance reports

• All-or-nothing permissions for field supervisors—either full admin access or none

Administrative Pain Points

• No invoicing, e-signature, or accreditation features built in

• Couldn’t set custom rates or store client-specific price cards

Communication Gaps

• No content hub (CMS) for training materials, videos, or FAQs

• No feedback tools for staff, clients, or crew leads

User Experience Limitations

• Only available in English, with no multilingual options

• Fragmented calendar required toggling between clients to get the full picture

👉 A feature users did value? Liveforce lets workers issue their own invoices—a function OnSinch doesn't currently offer (yet).

What Agencies Found in OnSinch

Once on OnSinch, users told us they finally had:

✅ A true lead worker role with customizable permissions
✅ Invoicing and e-signatures built in
✅ A crew knowledge base with training, videos, and more
✅ A clear, client-facing portal
✅ Multilingual support for international teams
✅ Feedback tools for crew, leads, and clients
✅ A unified calendar view across all clients
✅ Granular access controls for different roles
✅ Stored price cards and crew-specific rates
✅ Automated accreditations and compliance features

Is OnSinch the Right Fit for You?

Liveforce and OnSinch each serve their space well—but for teams looking for deeper functionality, more control, and smoother admin processes, OnSinch is proving to be a solid next step.

If you're curious about how OnSinch could work for your agency, we're happy to show you around.