New Feature: Confirmation Requests

Introducing New Confirmation Requests

Want to know if your staff are still counting on their shifts—even after last-minute changes? With OnSinch’s new Confirmation Request feature, you’ll always have a clear answer. Confirmation Requests let you quickly prompt staff to acknowledge key updates, so no one’s left out of the loop.

You can use them before major events, to confirm staff readiness or after shift edits, to prevent scheduling conflicts. Admins can send these messages via email, push notification, or SMS, and workers confirm receipt directly in OnSinch.

How it works:

• A pending orange envelope icon appears until the message is confirmed.

• Once acknowledged, the icon turns green for instant visual feedback.

You’ll always know who’s seen what—and who hasn’t.

Key Benefits

Visibility You Can Trust
Track every confirmation at a glance and follow up with anyone who’s left you on read.

One Click, Multiple Channels
Send confirmations through your preferred method—right from a new modal window.

Better Communication, Less Stress
Keep teams aligned, especially when sharing last-minute changes or critical updates.

How to Use It

Sending a confirmation request is quick and intuitive:

1. Go to the relevant job, shift, or position

2. Click Send and select Confirmation

3. Choose your channel: email, push, or SMS
   (Note: SMS requires activation.)

Recipients confirm the message with a single tap, and their response status updates automatically across the platform.

Need a step-by-step guide? Visit our Knowledge Base.

Stay on Top of Critical Messages

When timing is tight and details matter, Confirmation Requests help you stay ahead. It’s one more way OnSinch keeps your operations clear, coordinated, and under control.

Ready to simplify your communication? Give it a try today.