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7 hacks for proper communication via your internal software
A properly set up internal software will often do much more for you than an expert team of specialists.
OnSinch
May 27, 2022
A properly set up internal software will often do much more for you than an expert team of specialists. In addition, it will save you time, nerves, and money. So what tweaks must a quality internal system have, and how to use them in practice?
1. Email Management
You can’t do without simple email management. Use handy templates to automatically send emails to confirm registrations, activation codes, profile photo approvals, shift changes, and other routine events. You can send personalized emails directly to individual employees or teams.
2. Newsletters
Via a good internal system like OnSinch, you can also manage all of your newsletters. You can select and filter any recipients and predefined groups, see the history of all sent newsletters and drafts, and get information about whether the newsletter was read simply from your own personal account.
3. SMS Gateway
Thanks to a functional SMS gateway like the one offered by OnSinch, you can communicate with employees immediately. Easily send an SMS on behalf of your company and have a list of all sent messages and delivery notifications on hand.
4. Notifications
Set up the software so that important messages are displayed to employees in one place and they see them immediately. The familiar icon with a bell and a number in the upper right corner is the safest way to go. They will know straight away how many new alerts have been added since their last login. OnSinch's Customizable Notifications feature can help with this.
5. News
Do you need to convey a crucial message that your employees must not ignore? Write a news article that pops up right after they log in to the system, like the Snippets feature in OnSinch. You also have the option to require confirmation or consent - which is necessary if you change working conditions, for example.
6. CMS: Content Management System
CMS allows you to flexibly manage all of the content in the software (if it is an application, corporate intranet, or a program), whether you want to add text, links, images, or videos. An ideal way to share new documents, work procedure guides, help section articles, or FAQs in various formats. The information is always on hand and easy to find.
7. Don't Forget Push Messages (Notifications)
Connect everything important from the internal software with push notifications - short messages that appear on the desktop of a computer or phone, even if the employee is not logged in to the system. They will immediately know about all the news and they will not miss anything important.
Think about what is better to communicate by email, SMS, or notification. A clever software must offer you enough options to get information to employees through the right channel.
FAQs
How can I ensure that my employees receive important messages through the right channel?
By using a comprehensive internal software like OnSinch, you can customize notifications, emails, and SMS to provide the right information to employees at the right time. This ensures that important messages are not missed and employees stay informed about any updates or changes in the company.
What are the benefits of using a Content Management System (CMS) within my internal software?
A CMS allows you to manage all content within your software effortlessly. It helps you add text, links, images, or videos to create helpful resources like documents, work procedure guides, help sections, and FAQ pages for your employees. The information is always accessible and easy to find, making it an efficient way to share knowledge within the company. OnSinch offers a Content Management System (CMS) to help with this.
How can I motivate my employees to read and engage with the content shared through our internal software?
By creating relevant, informative, and engaging content, you can encourage employees to interact with the information shared through your internal software. You can also use features like news articles and snippets that require confirmation or consent to ensure that employees read and understand crucial messages.
Can I use internal software like OnSinch to keep track of employee engagement with newsletters and other content?
Yes, OnSinch provides a history of all sent newsletters and drafts, as well as information about whether a newsletter was read. This allows you to monitor employee engagement with the content and make any necessary adjustments to improve communication within your organization.
How can I integrate push notifications into my internal software to improve communication with my employees?
OnSinch offers the ability to connect important updates from your internal software with push notifications. These short messages appear on employees' computer desktops or phones, even if they're not logged into the system. By implementing push notifications, you can keep your employees informed and up-to-date with important news and updates.