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Automate processes, not personal contact

The pressure on companies to automate is increasing. So how can one find the right balance in workforce management where personal contact is irreplaceable?

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Automate processes, not personal contact

Faster, cheaper, more efficient. The pressure on companies to automate is increasing. So how can one find the right balance in workforce management where personal contact is irreplaceable? Have a look at four principles that will help you to fully use automation without becoming a robot for employees and customers.

Start with an analysis

There is no universal ratio between automation and personal contact. First, thoroughly analyze the specific opportunities and benefits for your own business. Ask questions. How good are your employees and customers with technology? How much time will you spend on training with the new system? What do you expect from new technologies? Which processes are easy to automate and which really pay off? Each company needs a different mix, make sure to find the right one for you.

Where it pays off to automate

In general, routine and structured processes are ideal candidates for automation. Working with data, IT user management, backup, information transfer and high-volume activity such as accounts, invoices and payments. Here, automation really speeds up and simplifies your workflow and also eliminates human errors. With OnSinch's Shift Scheduling and Coordination and Invoice Generation, you can easily manage your workforce and finances.

Automatic personal contact

The great advantage of automation is that it can process an almost unlimited amount of data in real time and immediately react to key events. That is ideal for sales teams and marketing, where you need to constantly keep an enormous amount of balls in the air while only paying attention to the relevant ones. This is exactly what automation can do – continuously sort opportunities and pass on the most promising ones at the right time. OnSinch's Worker Portal allows workers to sign up for jobs and see their wallet, while the Client Portal enables clients to place and check their orders.

A human touch still comes first

Although personal contact is expensive and time-consuming, for many it remains a guarantee of the highest quality and responsibility. Therefore, even if you decide to automate as much as possible, always keep the opportunity to meet face to face. A human touch is indispensable when technology fails, and in relations with investors, workers, and clients. OnSinch's Worker Feedback feature helps improve your work by motivating your workers to provide feedback to shifts and colleagues.

With reliable automation, you will be able to focus only on what is really important. No more nonstop phone calls and unresolved piles of paperwork. You will be able to devote yourself productively to management and business. In short, you will have time to create quality human relationships that will make you stand out compared to the competition.

FAQs

How can automation help improve workforce management while maintaining personal contact?

Automation can handle routine and structured processes, such as shift scheduling, invoicing, and data management, freeing up time for managers to focus on building and maintaining personal relationships with employees and clients. This balance ensures that the efficiency gains from automation are complemented by the human touch necessary for a strong company culture.

What factors should I consider when deciding which processes to automate in my business?

Consider the specific needs and characteristics of your business, such as employee and client familiarity with technology, the time required for training, and the expected benefits from new technologies. Focus on automating routine and structured processes that will provide the most significant efficiency gains and cost savings.

How can automation support sales and marketing teams?

Automation can process large amounts of data in real-time, enabling sales and marketing teams to identify and prioritize the most promising opportunities. By continuously sorting through potential leads and delivering relevant information at the right time, automation allows these teams to focus on relationship building and closing deals.

In which situations is personal contact still essential despite the advantages of automation?

Personal contact remains vital when technology fails or when dealing with investors, workers, and clients who prefer a more personal approach. Face-to-face interactions can foster trust, demonstrate commitment, and create a sense of accountability that is difficult to replicate through automated processes alone.

How can I ensure that my company stands out in a competitive market with the right balance of automation and personal contact?

By leveraging the efficiency gains from automation to free up time for management and staff, you can focus on creating quality human relationships that differentiate your company from competitors. Prioritize personal interactions where they matter most, such as addressing employee concerns or nurturing client relationships, while using automation to streamline routine tasks and processes.

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